First Bank Head Office Address and Customer care Details.

First Bank Head Office Address and Customer care Details.

First Bank of Nigeria Ltd was founded in 1894 (as Bank of British West Africa) and in 1979, it’s renamed as First Bank of Nigeria. First Bank of Nigeria is a Nigerian multinational bank and financial services company which is head office is in Lagos.

First Bank is one of the biggest banks in Nigeria by total deposits and gross earnings. First Bank operates a network of over 750 business locations across Africa, the United Kingdom and representative offices in Abu Dhabi, Beijing and Johannesburg set up to capture trade-related business between geographies. The bank specializes in retail banking and has the largest retail client base in Nigeria.

The Nigerian banking business operates nationally, with an active customer base of over 10 million, and employs over 7,000 staff. FirstBank operates along four key Strategic Business Units (SBUs) – Retail Banking, Corporate Banking, Commercial Banking and Public Sector Banking. It was previously structured as an operating holding company before the implementation of a non-operating Holding Company structure (FBN Holdings) in 2011/2012.

First Bank Head Office Address and Customer care Details.

First Bank Head Office Address and Customer care Details.

First Bank Head Office Address:

Samuel Asabia House

35 Marina

P.O. Box 5216,

Lagos,

Nigeria.

First Bank  Customer Care Number Lagos:

Tel: +234 1 905 2326
Tel: +234 708 062 5000
Email: firstcontact@firstbanknigeria.com
Tel: +234 1 448 5500

22 Comments

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  1. Adedayo ojediran

    Good evening to DHL Nigeria, my name is Adedayo Ojediran, my fiancee sent me something from Greece since over three weeks now and she paid d necessary bills in europe which DHL in Greece told her that dey will delivered d parcel to d final destination in nigeria but to my grateste surprised d parcel was not delivered and i tried to call d customer care to report d issue to them but they told me that i have to pay another 140, 000 naira (One Hundred and Forty Thousand naira) and is just phone and cliper which i was surprised. But am begging DHL Nigeria to deliver my parcel to d said address in lagos, address, no 220 akinyele bus stop, ipaja ayoobo, lagos or dey should help me to send d parcel back to greece. Thanks

  2. Pls I need your help from the head office.
    I made payment for a transaction and immediately I was debited but, the transaction wasn’t successful yet, haven’t been credited which came up as a result of the bad network two months ago.
    I logged my complaint to my branch but, they aren’t responding positively.
    Pls, I have been on this two months counting now and I need a refund to my savings account.
    I will be glad if my complaint is taking as urgent and ready to give all necessary information to aid the exercise.
    My phone numbers are 081358827**, 090470562**

    1. Hi Ajewole Kehinde, you can mail firstcontact@firstbanknigeria.com

  3. Pls I need your help from the head office.
    I made payment for a transaction and immediately I was debited but, the transaction wasn’t successful yet, haven’t been credited which came up as a result of the bad network two months ago.
    I logged my complaint to my branch but, they aren’t responding positively.
    Pls, I have been on this two months counting now and I need a refund to my savings account.
    I will be glad if my complaint is taking as urgent and ready to give all necessary information to aid the exercise.
    My phone number 081358827**

    1. Hi Ajewole Kehinde, you can mail firstcontact@firstbanknigeria.com

  4. Good Day Sir/Ma, I Was Defrauded #25,000 Through two Different First Bank Accounts Claiming To Be Jumia Staff: Jimoh Tijani (Account No. 3150502754) Whom defrauded Me #8,000 & Agbomikehe Jennifer (Account No. 3153573294) Whom Defrauded Me #17,000 Making It #20,000. The Later Claiming To Be The Manager Of The Former. And I Have The Transfer Detail Which I Made To Each of Them On The Transaction Of UK Used Infinix Hot 8 Phone, Before I Later Discovered That They Just Defrauded Me.

  5. IJEMBA IKECHUKWU ROBERT

    It is sad that my account was fraudulently debited and credited to an account in UBA ,Fidelity and Access Bank ,surprise to me is that i kept writting but no response from the customer care .
    I was debited on 17/6/2020 for N20,000 (Twice that same day)
    I was also debited on 19/6/2020 for N20,000 (Twice that same day)
    I was debited on 26/6/2020 for N40,000 (Debit was done at once but my capacity was N20,000 at once)
    I was debited on 26/6/2020 for N15,000
    The total amount debited from my account fraudulently is N135,000.00

    After going to the branch in Owerri,I wrote in your customer care porter yet no action was taken and reversal was not done to my account

    Kindly assist to treat my complain because i have almost lost confidence in First bank which i love so much.
    Thank You

  6. This is the 18th day going back and front with you guys, it so aggravating that it taking this long for transfer that shouldn’t take more than 24 hours.

    It so unprofessional for a bank to be working in such a slow way.

    At this time, with the bad services so far from you guys, please advice how to move my money and CLOSE down the account.

    1. Seen on 27 October I has dreit on pos,they haven’t returned the money,this is not seriously good,40,000naira.my second account g t bank before 5 good working days,they will give you,your money, while first bank is a don’t do like,that.which so very bad.

  7. Njoku Victor .I 12/12/2020.please sir,it has been two months now I did a cash withdrawal through POS and the money was debited without issuing the money.i have reported severally to the branch and nothing happened.The money is #5100.00. The account number is 30296152##.it happened on 23/11/2020

  8. Please, I need your help my bank. I sent money to a wrong account and the person I was supposed to send the money has been on stress, demanding same money for use whereas I believed I have sent the money to him.

    Please, help me retrieve it back.

    Date sent: 3rd December, 2020

    Wrong account sent to:
    ONU DESTINY CHINONSO, 2106453186

    Amount sent:10,000

    Means: Mobile transfer (USSD)
    My account: JAPHET JUEMTELE, 3063108869 (savings).

    Thanks for your support and understanding.

  9. Njoku Victor is my name and I am hereby appealing to the first Bank customer service to work on my case in the sense that I was debited since two months ago and yet the money hasn’t reversed so please let you people do something on it. The amount is #5100.00 and the account number is 30296152##. Am looking forward to get your good response from it.

  10. Please dear customer service, I am hereby appealing to the first Bank to work on my case in the sense that I was debited since two months ago and yet the money hasn’t reversed to my account, so please let you people do something on it. The amount is #5100.00 and the account number is 30296152**. Am looking forward to get your good response from it.

  11. Good afternoon all please I need your help. The transfer I do yesterday evening by 5:44pm they debited it from my account but the person did not get the alert yet. Please help me out

  12. Good afternoon all please I need your help. The transfer of #14500 I do yesterday evening by 5:44pm they debited it from my account but the person did not get the alert yet. Please help me out

  13. I am dispointed as FBN has refused to recall my money from WEMA bank for a failed POS transaction which was successful and merchant is refusing to settle even after giving the journal of successful transaction to the merchant.
    30600@@@@@
    Amount 2600 30/12/2020
    I have escalated to CBN

  14. I did a bank transfer from my first bank app to subscribe mtn line on 26th of Sept. I called customer care and i was told that they reverse it, i sent a mail all to no avail till now nothing is been done pls kindly check and reveese. Here are details bela;

  15. My name is onuoha uzor, please help me check what aba branch is doing with my account before I make it public.on 20th December,I made a deposit of 22,000 into my account.till today it have not reflect in my account.and yesterday same thing happened 30,000.in my statement account as at 30th I am having 80,149 but my account balance is showing 00 naira.

  16. As at today my statement is showing 18,894 while my balance is showing 1,309

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