Oraimo Service Centres in Lagos: Carlcare Locations, Warranty & Replacements (2026)
Are you looking for an Oraimo service centre in Lagos to repair or replace a faulty power bank, Bluetooth speaker, wireless earbud, smartwatch, or another Oraimo product?
If your Oraimo device has stopped working, you may be able to obtain after-sales assistance or a replacement, depending on the problem and the product’s warranty status.
However, not every shop selling Oraimo products is authorised to handle warranty claims.
In Nigeria, Oraimo’s official after-sales service is facilitated through Carlcare, which operates customer support and service facilities.
This guide explains where to find Carlcare locations in Lagos, how to contact the service provider, what to bring when visiting, and how to claim your Oraimo warranty.
Where Is Oraimo Service Centre Located in Lagos?
Oraimo directs customers with eligible after-sales complaints to Carlcare service centres.
Carlcare Nigeria publishes the following main Lagos contact address:
Carlcare Nigeria
Address: No. 5 (Municipal No. 7), Oba Akran Avenue, Ikeja, Lagos, Nigeria.
Carlcare also has publicly listed service locations in other parts of Lagos.
Before visiting, contact Carlcare or Oraimo to confirm that your chosen location accepts the particular Oraimo product and service request.
List of Carlcare Service Locations in Lagos
Below are several publicly listed Carlcare locations in Lagos.
| Area | Publicly listed location |
|---|---|
| Ikeja | No. 5, Oba Akran Avenue, Ikeja |
| Ojodu-Berger | Mudirat Plaza, 16 Kosoko Street, Ojodu |
| Surulere | 2 Adeniran Ogunsanya Street, Surulere |
| Ojo | Alaba International Market, Electronics Section |
| Mile 2/Maza-Maza | 3 Saibu Street, Old Ojo Road |
Important: These are Carlcare-branded service listings, not independently confirmed Oraimo-specific intake locations. Their operating status, product coverage, and ability to process Oraimo warranty claims should be confirmed using Carlcare’s official service-centre locator.
1. Carlcare Service Centre in Ikeja
Address: No. 5, Oba Akran Avenue, Ikeja, Lagos.
This is the Lagos contact address published on Carlcare Nigeria’s official website.
It is a useful first point of enquiry for customers seeking information about authorised after-sales support.
Before visiting, provide the model name of your Oraimo product and ask whether the centre can process your claim.
2. Carlcare Service Centre in Ojodu-Berger
Publicly listed address: 16/17 Mudirat Plaza, 16 Kosoko Street, Ojodu-Berger, Lagos.
This location may be convenient for people around Ojodu, Berger, and nearby communities.
Confirm that the location currently processes Oraimo products before travelling.
3. Carlcare Service Centre in Surulere
Publicly listed address: 2 Adeniran Ogunsanya Street, Surulere, Lagos.
Customers around Surulere can enquire about service availability at this publicly listed Carlcare location.
Do not confuse it with the separate Oraimo retail store listed at Leisure Mall.
4. Carlcare Service Centre in Ojo
Publicly listed address: B401/B269, Electronics Section, Alaba International Market, Ojo, Lagos.
This location may be more convenient for customers near Alaba, Ojo, and surrounding areas.
Ask Carlcare whether the branch handles your Oraimo product category.
5. Carlcare Service Centre Around Mile 2
Publicly listed address: 3 Saibu Street, Old Ojo Road, Maza-Maza, Lagos.
Customers around Mile 2 and Maza-Maza may find this service location more accessible than travelling to Ikeja.
As with the other locations, confirm its status and Oraimo service availability.
Oraimo Service Centre Contact Number in Lagos
You can contact Oraimo directly for advice on warranty and after-sales assistance.
| Contact | Details |
|---|---|
| Oraimo customer care | 070004142999 |
| Oraimo WhatsApp | +234 916 459 8060 |
| Alternative WhatsApp | +234 818 642 3337 |
| Oraimo email | care.ng@oraimo.com |
| Carlcare general WhatsApp | +234 708 622 4265 |
| Carlcare general email | service@carlcare.com |
| Carlcare website | https://www.carlcare.com/ng/ |
Carlcare publishes additional hotlines for specific service categories. For an Oraimo accessory, confirm the appropriate support channel rather than assuming a phone-repair hotline handles all products.
How to Replace a Faulty Oraimo Product in Lagos
Follow these steps if your product develops a problem.
Step 1: Check the Product’s Warranty
Confirm the product model and warranty period.
Different Oraimo product categories have different warranty periods.
Step 2: Perform Basic Troubleshooting
Before requesting a replacement, follow the troubleshooting instructions in your product manual.
Sometimes a charging or connectivity problem can be resolved without replacing the product.
Step 3: Contact Oraimo Customer Care
Explain the fault to Oraimo customer support.
You may be asked for your order details, receipt, serial number, or photographs showing the problem.
Step 4: Identify an Approved Service Location
Oraimo may direct you to an appropriate Carlcare service centre for a product assessment.
Step 5: Submit the Product
Bring the faulty product, packaging where available, and your proof of purchase.
Step 6: Await Assessment
The service provider will determine whether your product qualifies for a warranty remedy under Oraimo’s published terms.
A free replacement is not automatic for every reported fault.
What Documents Are Required for Oraimo Warranty Service?
Prepare the following before visiting a service centre:
- The original Oraimo product.
- Purchase receipt or sales invoice.
- Order number for online purchases.
- Product packaging, where available.
- Product serial number or other identification details.
- Information describing the fault.
Oraimo’s official warranty policy requires sufficient proof of purchase and may require evidence of the defect or a product inspection.
Can You Replace an Oraimo Power Bank Without a Receipt?
Oraimo’s warranty policy requires valid proof of purchase.
Acceptable evidence may include an official online order number, sales invoice, or dated receipt from an authorised retailer.
If you have lost your receipt, check your email, online shopping account, or transaction history for a valid order record.
Contact customer support if you are uncertain whether the evidence you have will be accepted.Oraimo Service Centres in Lagos
Is Oraimo Warranty Service Free in Lagos?
If your product has a qualifying manufacturing or quality defect and meets the applicable warranty conditions, Oraimo’s policy provides for a free replacement.
However, not all problems qualify.
Warranty exclusions include damage caused by misuse, accidents, unauthorised modifications, inappropriate electrical supply, and certain external causes.
The service provider must assess the claim before confirming a remedy.
Oraimo Service Centre Working Hours
Oraimo’s warranty information publishes general Carlcare service hours of Monday to Friday, 9:00 AM–4:00 PM, and Saturday, 10:00 AM–2:00 PM, excluding public holidays and the last Saturday of each month.
These should be treated as general guidance rather than confirmed hours for every Lagos branch.
Check the specific location’s current hours before leaving home.
Frequently Asked Questions
Where is Oraimo service centre in Ikeja?
Carlcare Nigeria lists No. 5, Oba Akran Avenue, Ikeja, Lagos, as its Lagos contact address. Confirm Oraimo product support before visiting.
Does Carlcare repair Oraimo products?
Carlcare is Oraimo’s official after-sales service provider. Depending on the product and warranty terms, the available remedy may involve assessment, repair, or replacement.
Can I replace faulty Oraimo earbuds?
Eligible earbuds with qualifying defects may receive warranty support after assessment.
Can I repair my Oraimo smartwatch in Lagos?
Contact Oraimo or Carlcare to confirm the available service for your particular smartwatch model.
Is there an Oraimo service centre in Surulere?
There is a publicly listed Carlcare service location in Surulere. Confirm whether it handles Oraimo products before visiting.
What is the Oraimo complaint number?
The official Oraimo Nigeria customer care number is 070004142999.
Conclusion
Customers searching for Oraimo service centres in Lagos should begin with Oraimo customer support or Carlcare’s official service-centre locator.
Carlcare is Oraimo’s official after-sales partner, and publicly listed service facilities exist in Ikeja and other parts of Lagos.
Before visiting a service centre, confirm the location, supported products, and warranty requirements.
For additional information, read our guides on Oraimo customer care in Nigeria and how to claim Oraimo warranty.
Official service locator: https://www.carlcare.com/ng/
Oraimo Service Centres in Lagos.